Terms of Service
Effective: October 2026 · Professional service facilitation & dispatch platform for apartment communities
1. Platform Role & Nature of Services
Tap & Toggle ("Platform", "we", "us") operates as a technology-enabled service facilitation and dispatch platform connecting residents of housing societies with independent, verified trade technicians (plumbers and electricians) across NIBM, Nyati, Sus & Phase 1–2, Pune.
Independent Contractor Relationship: Dispatched technicians are independent skilled trade professionals and are not employees, agents, or joint venturers of Tap & Toggle. The physical execution of diagnosis, installation, repair, and replacement is contracted directly between the customer and the dispatched technician.
Platform Scope: Tap & Toggle's responsibilities are strictly confined to: (a) verifying technician identity, background documents, and skills before bench admission, (b) standardizing upfront pricing and rate schedules, (c) coordinating society gate clearances, (d) managing invoicing and consolidated payment settlement, and (e) facilitating customer support and our 7-day labor rework policy.
2. Estimates & Transparent Pricing
- Free Upfront Estimates: For all standard and variable tasks, an upfront price estimate is provided before repair work begins. Work starts only after your explicit approval.
- Inspection Policy: Standard diagnostics and visits are covered under a nominal ₹199 inspection charge, which is 100% waived/adjusted into your final invoice when you proceed with the repair.
- No Advance Payments: You pay only after the job is completed and inspected.
3. Parts Sourcing & Manufacturer Warranties
When replacement hardware (e.g. taps, valves, modular switches, capacitors) is required, technicians source genuine parts from local vendor stores. You will receive one consolidated bill containing:
- Standard labor service charge as per our rate card.
- Hardware/parts billed strictly at actual store receipt value.
- A nominal arrangement/procurement fee (capped at ₹30).
Note: Neither Tap & Toggle nor the technician manufactures hardware components. Any warranty on parts, fixtures, or materials is provided solely by the respective manufacturer or retail vendor.
To ensure complete peace of mind, Tap & Toggle coordinates a 7-day workmanship labor rework guarantee on completed tickets. If the exact repair performed fails or leaks within 7 calendar days due to a workmanship defect, Tap & Toggle will arrange a priority re-inspection and corrective repair by a technician at zero additional labor cost.
This rework coordination is the exclusive remedy provided by the platform for service quality claims.
5. Disclaimer of Direct Execution Responsibility & Liability Cap
Execution by Independent Technicians: Because physical services are executed directly by independent technicians, Tap & Toggle disclaims all direct or vicarious liability for the physical craftsmanship, conduct, or omissions of technicians beyond our stated 7-day labor rework policy.
Pre-Existing & Concealed Infrastructure: Neither Tap & Toggle nor dispatched technicians shall be held liable for damage stemming from pre-existing, latent, or concealed building defects, including corroded internal concealed plumbing, aged wiring insulation, brittle tiles, abnormal municipal water pressure surges, or power grid voltage spikes.
Consequential Damages: To the maximum extent permitted under applicable law, Tap & Toggle shall not be liable for any indirect, incidental, punitive, or consequential damages, including water seepage damage, appliance downtime, or electrical outages.
Total Liability Cap: In all events, Tap & Toggle's aggregate liability arising out of or related to any booking shall be strictly capped at the total amount actually paid by the customer for that specific booking ticket.
6. Official Dispatch & Prohibition of Off-Platform Work
All service requests must be placed and logged through official Tap & Toggle channels (our website or verified WhatsApp hotline). If a customer engages a technician for additional private, unrecorded work off-platform, such arrangements are entirely at the customer's own risk and are strictly excluded from platform support, receipts, invoicing, gate clearances, and warranty protection.
7. Feedback & Dispute Resolution SOP
If you encounter any dissatisfaction with service scheduling, billing, or technician conduct:
- Message our support channel on WhatsApp within 7 days of the completed job.
- Our dispatch manager will review the job sheet, photos, parts receipts, and notes.
- A priority re-inspection or resolution will be coordinated within 24 hours.
For legal queries regarding these terms, contact Tap & Toggle at +919686663717 or support@tapandtoggle.in.